Counselog Help

Contents
1. User Guides
2. Technical Support
3. Sales Support
4. Software Updates

User Guides

The Counselog help manuals and user guides can be found in your Counselog installation folder and also from within the Counselog main window by pressing F1 on your keyboard.

If you are having problems using older versions of Counselog on Windows Vista, Windows 7, r Windows 8 please click here.

For help with re-installing Counselog 4.2 or 4.3 please click here.

Technical Support

Premium Support

Counselog users who have purchased a Counselog User License are entitled to 1 year of comprehensive priority Premium Support from the date of purchase of the license. Premium Support subscribers may contact us by phone or Skype (by appointment) or email. Email responses are normally sent between 1-4 hours during weekdays (often quicker).

Counselog Users whose Premium Support period has expired may renew their support package at any time.

Active Premium Support subscriptions also include discounts on the latest major version upgrades of Counselog, and free access to all minor and essential updates.

Free Support

All Counselog users, regardless of any support package, are entitled to free email support at any time. Responses to free email support queries are normally sent between 48–72 hours during weekdays.

All Counselog users are entitled to free access to all minor and essential updates to their major version of Counselog for free.

Support for Older Versions

Inevitably, as more releases of Counselog are made, it becomes impossible to support all older versions due to time/resource constraints. Additionally, over time, operating system developers upgrade their own software and this may introduce incompatibilities with older Counselogs.

If you wish to upgrade your operating system it may be necessary to also upgrade to a newer version of Counselog.

We guarantee to provide support and updates for the latest and previous versions of Counselog. These are currently numbered 4.3 (latest) and 4.2 (previous).

We will endeavour to give technical support for older versions wherever possible but this may be limited to helping you upgrade to the most recent Counselog version.

Sales Support

Sales enquiries can be made email. Please see this page for contact details.

Software Updates

There are different kinds of updates available to Counselog users:

Major Upgrades

A major upgrade is when the Counselog major version number changes (e.g. from 4.3 to 5.0). These upgrades will consist of several significant additional features, improvements and possibly a few changes to the user interface. As these take a significant amount of time to build they will most likely occur only once or twice a year.

A new license will need to be purchased for a major upgrade but discounts will be available for current Premium Support subscribers.

You do not need to accept this upgrade but it is recommended that you do if you want to use the latest and greatest version of Counselog.

Minor Updates

A minor update is when the Counselog minor version number changes but the major version number stays the same (e.g. from 4.2 to 4.3). This usually involves one or two new additional features and/or improvements to make your current copy of Counselog work better. The program will be essentially the same.

These updates are freely available to all Counselog users on the version they have licensed (licenses are now issued per major version). You do not need to accept these updates unless you want the new feature(s) and improvements.

Essential Updates

An essential update is when the Counselog major or minor version number does not change. The release date shown on the front page of Counselog will change to reflect the date it was released. These updates primarily include important bug fixes and security fixes when they are available.

It is highly recommended that these essential updates are always applied to your copy of Counselog (hence, the name "essential") to ensure it is running in optimum condition. These updates are freely available to all Counselog users on whatever version they have purchased a license for.

The version downloadable from the website will always be the latest version. Please contact us if you need an earlier version.

To be immediately notified of all upgrades and updates to Counselog, please enter your name and email address in the form below and click the "subscribe" button: